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What is crm ?? Every call center is unique and today's Customer Relationship Management software must address this. Telemation has the power and flexibility to manage virtually any call center operation, no matter how large or small. With our toolkit approach to call center solutions, Database empowers you with the ability to create and manage any number of marketing and sales campaigns.
With Telemation call center software, you are never locked into CRM systems that cannot grow with your changing needs. You are not restricted by your technology provider because we give YOU the ability to customize and tailor your call center. Just ask our customers for crm solutions,crm philippines and crm software goldmine. CRM Software with Telephony and Web Integration
The Telemation CRM Software is CTI enabled with the Predictive Dialer phone system including ACD and IVR with Text To Speech capability. But that's just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site. With the PACER IVR and Web enabling features, your call center can now be a 24 by 7 operation without added personnel expense.
Some Important Features and Benefits of CRM Software
- Graphical user presentation
- Inbound/outbound CTI features
- Screen pop with DNIS and ANI
- Predictive dialing/auto dialing
- Web enabled
- Development toolkit
- Remote agent support
- Multiple blended campaigns
- Customer Service and Care
- Contact management
- Customization and integrations
- Help Desk Applications
- Online Surveys
- Literature fulfillment
- Mass mailing
- Email/fax
- System and agent monitoring
- Data import/export
- Order entry and tracking system
- Appointment scheduling
- Follow-up date call backs
- Call history
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