|
Interactive Voice Response Softwares
Integrating IVR softwares with ACD provides comprehensive, easy to use call management systems. Amcat IVR solutions provide fast access to data and information while automating routine inbound tasks. Experience improved customer service with fast access to databases and account status, voice mail, CRM help desk, and unified messaging.
Increase your Contact Center capacity without increasing your staff. Amcat software integrates your computer and phone system into a voice computer. The IVR "self service" interface automates both data distribution and data collection.
IVR Benefits for Management:
- Extends operational hours 24/7 without increasing staff.
- Provides customized call flow scripting which eliminates routine, repetitive and costly tasks from the agent agenda.
- Provides low-cost multilingual customer support.
- Offers Voice mail, Message delivery and Fax on demand.
IVR Benefits to Customer Service:
- Provides 24 hour self-service access to data, information and services.
- Customer wait time is reduced with faster access to agents.
- Can be used with PINs or passwords.
ROI is often realized in months as both agents and database infrastructures are optimized. Agents are only utilized by customers when needed. The software handles all routine tasks automatically and routes calls to the appropriate agent or department.
IVR Applications Devlopment include:
- Customer Relations: Market research and customer satisfaction surveys.
- Debt Collections: Account status and Payment Collections.
- Financial Services: Account status, payments, transfers, applications, credit card activations.
- Government: Tax filing, refund status, payments, assessor status.
- Health Care: Appointment scheduling, physician referrals, test results, health information services.
- Human Resources: Job postings, training registration.
- Insurance: Policy status and application inquiries, agent locators, claims reporting.
- Retail and Manufacturing: Sales or product ordering, Credit card processing, order status, inventory.
- Utilities: Reporting for outages and emergencies, payments, scheduling service.
|
|
