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Smart Predictive Dialing
Most outbound and inbound, calling campaigns that use predictive dialing experience a low response rate from called individuals. Your call center agents are talking more on the phone but experiencing a high level of frustration because of such a low interest level.
The PACER, with its outbound IVR feature, can help qualify leads by not only detecting an individual on the line, but by playing a pre-recorded message up front. This message can be a consistent, high quality introduction to your company, products or service. Through interactive touchphone selection, your customer or prospect can now choose from various options. One choice may be to talk with your agent, leave a voice message, request another call back time, or simply express no interest. Calls that are passed to your agents are far more qualified and the probability of a successful call with this individual has increased dramatically. Since the phone system is doing the introductory qualification, you will need fewer agents to handle these calls. Your agents will no longer be repeating over and over the same introduction - now they will be talking with an interested and qualified party.
Analog Line Predictive Dialers
Analog predictive dialer that handles inbound and outbound phone calls for small to medium call centers. The WIZARD series of phone systems supports 2 to 24 analog phone lines and is ideally suited for department or small call center applications. Calls can be initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents using our ACD system. Developed with industry standard components (Dialogic, Intel, and Windows), the WIZARD phone system has features and functions that can only be found in large scale PBX's, but at a fraction of the cost.
The WIZARD has Predictive dialer capability that cannot be found in most of these larger phone systems. With the optional IVR systems available with the WIZARD phone, callers can perform self-help functions without speaking with your agents by making simple selections using the keypad on their phone sets. The WIZARD also can perform auto dialer functions such as Voice Broadcasting for automatic message delivery. The WIZARD is capable of connecting calls to your employees who are working at home or in remote offices.
Analog Auto Dialer Features
- 4, 8, or 12 Analog Line Configurations
- Industrial Quality PC (Monitor Optional)
- Intel/Dialogic Telephony Card(s)
- Windows OS
- DSC Phone Software
- Automatic FTC "Opt Out" Compliance
- Auto Dialer Wizard Software
- Text To Speech Integration
- Touch Phone Navigation
- Message Forwarding
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