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The telemarketing industries are booming. A Predictive dialer is an item used within this industry to meet new clients, greet the old and help the business grow overall. A predictive dialer is a system that dials a telephone number, listens and when someone picks up the phone, the call is automatically transferred to an available agent. The dialer places numerous calls simultaneously, checking each number for an answer, busy signal or no answer. The dialer is predictive because it "predicts"when the next agent will become available, and when the next prospective customer will answer the phone.
A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.
Predictive Dialers are the newest generation of high-speed telephone dialing systems. The predictive dialer, in addition to dialing calls, also monitors the length of each call and develops an average call length. Once the system knows the average call length, the predictive dialer can make the next call and "hand it off" to the collector as soon as the first call has ended. This system maximizes the on-phone time of each collector, and the overall result is, more debtors are contacted in a shorter period of time.
A predictive dialer is a system that intelligently makes and queues up calls based on the response and processing time required by a tele-operator to manage a script or questionnaire. It increases efficiency by dialing phone numbers at a certain rate based on the predictive algorithm and filling the pipe so as to keep call agents fed with live connections. A Predictive dialer gives you the flexibility to
- Quickly train agents using their host system screens.
- Improve agent performance with monitoring, coaching or conferencing.
- Make agents even more productive with inbound/outbound call blending.
- Ensure accounts are worked according to specifications by simultaneously running predictive, power, preview and passive dialing modes by agent.
- Run multiple applications and campaigns simultaneously.
- Watch productivity soar with real-time pacing by agent and campaign.
- Simplify agent management and monitor system performance with at-a-glance status screens.
- Access agent status information remotely via WAN/LAN, CITRIX or modem.
- Eliminate phantom calls by leaving hold messages as needed.
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